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PayPal

Special offer: Enjoy 5% cash back when you shop on Jipaban with PayPal!1

*Terms & Conditions:
1. This cash back promotion is valid only if payment is made through PayPal on Jipaban.com.
2. The valid promotion period is between 1Dec to 31 Dec, 2011.
3. The cash back will be credited into your PayPal account within 90 days from the end of this promotion period.
4. The 5% cash back is capped at SGD 20 per PayPal account.
5. Offer is limited to the first 100 successful online transactions.

Jipaban is excited to offer you a new opportunity to expand your business internationally and grow your profits – through our recently announced partnership with PayPal. Using your Jipaban account you can integrate PayPal as an additional payment option to accept international payments on your website.

When you add PayPal, international customers buying from your website will be able to pay securely and conveniently using their local payment method of choice. Best of all, there are no additional charges for enabling PayPal on your website.

What is PayPal?

PayPal is a global leader in online payments with more than 87 million active accounts in 190 markets. It’s one of the most preferred payment services on the web in the U.S. UK, and Australiai. Plus, accepting PayPal can lift your sales by an average of 14%.ii

Learn More.

How do I add PayPal as an additional payment option?
  • PayPal is easily enabled through Jipaban. Go to your retailer dashboard, Settings, PayPal Options and follow these simple steps:
    • 5 simple steps to authorise your PayPal account
      Step 1: Log into your Jipaban account
      Step 2: Under Settings, click Paypal Options
      Step 3: Click Verify Paypal Account
      Step 4: Log into your Paypal BUSINESS Account
      Step 5: Click Agree and Continue
  • Please note that PayPal account used has to be a Business account to allow for Express Checkout. Upgrading of account is free, refer to Other FAQs for a step by step guide.
  • Contact us if you require integration support at our Helpdesk. (link: http://www.jipaban.com/contact-us )
  • If you don’t have a PayPal account, it’s easy to create one in minutes. Plus, it’s free to open an account. Click here to sign up.

Get PayPal up and running on your website today, to increase your international sales, attract more buyers, and keep your business secure – all at no cost to get started.



1Applicable for domestic payments only
i PayPal Brand Tracker Q4 08 and Nielsen Consumer Report 2H 2008.
ii Based on Q1 2006 PayPal phone survey of US small and medium-sized businesses doing a minimum of $120,000 in annual sales online.

Increase your sales

Jipaban merchants can now integrate PayPal as an additional payment option to increase their sales, expand globally, attract more buyers, and keep their business secure. PayPal is a global leader in online payments with a total payment volume of US$71 billion in 2009 - approximately 15% of global ecommerce and 16.5% of US ecommerce.

  • Businesses get an average sales increase of 14% when they add PayPal.
    (Based on Q1 2006 PayPal phone survey of US small- and medium-sized businesses doing a minimum of $120,000 in annual sales online.)
  • Receive payments from more than 87 million active accounts worldwide
    (Active accounts are those that have had activity in the past 12 months. PayPal has a total of 224 million accounts worldwide.)
  • 57% of online shoppers who purchased from a small/medium-sized business would not have done so if PayPal had not been a payment option
    (Based on Q4 2007 survey of PayPal shoppers, conducted by Northstar Research.)

Attract more buyers with PayPal

  • 1 in 3 US online shoppers has a PayPal account
  • Active PayPal buyers in the US use PayPal on average for over 50% of their online spending1
  • In Australia and UK, PayPal is the most preferred payment service on the 2
  • 90% of US shoppers who prefer PayPal cite security most often as the reason for their preference2


1Based on Walker information Inc.’s February 2006 Customer Relationship Assessment (Buyers); sample frame: used PayPal once in past three months, twice in past year.
2PayPal Brand Tracker Q4 08.

How secure is PayPal?

We help minimize fraud with:
  • Anti-fraud risk models. Our highly sophisticated, proprietary fraud risk models help detect and predict fraudulent transactions – before they affect your business.
  • Industry-leading use of data encryption.
  • Safe-guarding financial information. We don’t share buyers’ financial information with sellers, enabling buyers to feel more secure and confident buying from PayPal merchants.
  • We use industry-recognized Card Security Code (CSC, also known as CVV2) to help prevent credit card fraud.
  • Antifraud Team. Our antifraud team is composed of over 2,000 specialists from around the world. The team works 24/7 to help keep your transactions safe and to ensure that your sensitive information remains private.

What protection does PayPal offer sellers?

  • PayPal offers users many ways to help safeguard privacy, prevent fraud, and protect transactions - preventing the likelihood of a dispute, claim or chargeback.
  • PayPal uses industry leading, state-of-the-art technology to prevent fraud. They also use proprietary risk models to help predict fraudulent activity. In addition, PayPal has over 2,000 fraud agents working 24/7 to help keep your transactions safe. To protect privacy and prevent fraud, PayPal has a verification system and never shares sensitive financial information between buyers and sellers. Additionally, PayPal will investigate complaints filed against a merchant and facilitate the resolution process between the merchant and the buyer.
  • PayPal also provides guides and best practices to help users learn how to protect themselves by understanding the types of risk and how to manage them.
  • You can learn more by visiting PayPal’s Security Center for tips to grow your business safely. Go to www.paypal.com/sg and click on the “Security Center” link at the top of the page.

How does it work?

  • PayPal is easily enabled through Jipaban. Go to your retailer dashboard, Settings, PayPal Options and follow these simple steps:
    • 5 simple steps to authorise your PayPal account
      Step 1: Log into your Jipaban account
      Step 2: Under Settings, click Paypal Options
      Step 3: Click Verify Paypal Account
      Step 4: Log into Paypal BUSINESS Account
      Step 5: Click Agree and Continue
  • Please note that PayPal account used has to be a Business account to allow for Express Checkout. Upgrading of account is free, refer to Other FAQs for a step by step guide.
  • Contact us if you require integration support at our Helpdesk. (link: http://www.jipaban.com/contact-us )
  • If you don’t have a PayPal account, it’s easy to create one in minutes. Plus, it’s free to open an account. Click here to sign up.

Now, you're ready to start receiving payments. Here's how it works when a buyer makes a purchase:

  • Customers shop on your website and click the payment button to make a purchase
  • They log in to Jipaban and choose PayPal. Remember, it's secure and easy for your buyers as they don't have to retype their financial detail each time they pay
  • With PayPal, they can pay using their credit cards, bank account3 or PayPal balance
  • You get paid instantly in your PayPal account and can choose to withdraw the funds to your bank account or keep the funds as PayPal balance for your future online purchase


33Receiving payments via bank transfers is available from approved countries. Click here.

How much will it costs?

PayPal has no set-up or monthly fees. Pay only a nominal transaction fee with PayPal when you receive a payment.

Your transaction will be completed at a retail foreign exchange rate determined by PayPal, which is adjusted regularly based on market conditions. This exchange rate includes a 2.5% spread above the wholesale exchange rate at which PayPal obtains foreign currency, and the spread is retained by PayPal. The specific exchange rate that applies to your multiple currency transaction will be displayed at the time of the transaction.

See transaction fees.

PayPal Buyer Protection

PayPal Buyer Protection helps Jipaban customers recover online payments made with PayPal for eligible items purchased on Jipaban. With PayPal Buyer Protection, Jipaban customers can now recover payments for goods that they have purchased but did not receive (this protection is known as "item not received").

This means that customers making purchases on Jipaban have the added assurance of safety and can shop with even greater peace of mind.

How do buyers purchasing on Jipaban qualify for PayPal Buyer Protection?

The Buyer Protection policy from PayPal protects you if you've bought eligible items under these circumstances using PayPal:

  • By purchasing items which are tangible like physical goods that can be shipped.
  • By keeping your PayPal account in "good standing".
  • By making a payment via PayPal in one single amount for the full price of the item. Items purchased with multiple payments (like a deposit followed by a final payment) do not qualify.

What is not covered?

  • All vehicles
  • Intangibles
  • Licenses and access to digital content
  • Airline flight tickets
  • Real estate
  • Businesses for sale
  • Prohibited items on the "PayPal Acceptable Use Policy"

Learn more

How do I file a dispute and make a claim if I have a problem with my purchase?

To file a dispute

If you face a problem with an item you purchased and paid with your PayPal account, file a dispute in our Resolution Centre within 45 days from the date you paid for your purchase.

Note: When you file a dispute, PayPal will notify both the seller and yourself (the buyer). The seller and buyer can then post messages to each other in the Resolution Centre and amicably attempt at resolving the issue. Please make sure not to post messages which are offensive, discourteous, false, misleading, profane, abusive, threatening or otherwise inappropriate.

To make a claim

If you are unable to resolve the dispute with your seller via the Resolution Centre, you can then escalate the dispute into a claim by following these simple steps. You will have 20 days to file a claim from the date the dispute was opened:

Note: For purchases made from a seller outside of your country, it may take longer for the item to arrive. Before you file a dispute or a claim, please make sure to leave adequate time for delivery which could take several weeks, depending on where the seller is located. So sometimes, a simple post to the seller can reassure you that your item is on its way.

Do I get back my claimed amount?

PayPal will review all posted messages to evaluate the claim. If the decision is made in your favor, then the amount will be credited into your PayPal account at least after 7 days.

Terms & conditions: PayPal reserves the right to change or discontinue the PayPal Buyer Protection Policy in its sole discretion at any time and without notice.

What does it mean to ‘verify’ or ‘confirm’ your PayPal account?

Verification or confirming your account lets PayPal know that your credit/debit card or bank account is in your control. This helps to prevent fraud such as identity theft. Plus, you’ll be able to send and withdraw as much as you like. Learn more: http://www.paypal-apac.com/sg/verification.html

How do I upgrade my account?

For a personal account:
  • Log in to your PayPal account.
  • Click Upgrade Account in the Enhance Your Account box.
  • Click Upgrade Now.
  • Choose Business account.
  • Click Continue.
  • For a Business account, fill in your business information and click Continue.

For a Premier account:
  • Log in to your PayPal account.
  • Click the Profile tab under My Account.
  • Click Add Business Information.
  • Click Upgrade Now.
  • Fill in your business information and click Continue.

How do I know when I receive a payment?

PayPal will notify you via email or you can log in to your PayPal account and check the “History” page.

How do I withdraw money from my PayPal account?

You can withdraw funds from your PayPal account directly to your bank account:
  • Log in to your PayPal account.
  • Click the “Withdraw” sub-tab of the “My Account” page.
  • Click the “Withdraw funds to your bank account” link and enter the amount.

Note: For bank withdrawal, make sure you’ve added your bank account to your PayPal account.
  • Log in to your PayPal account.
  • Go to your “Profile”.
  • Click “Add or edit bank account” from the drop down menu.
  • Fill in your bank account details – exactly as they appear on your bank statement.
  • Then confirm the information you’ve provided is correct.
  • Click “Add bank account”.

Important: Make sure the name on your PayPal account matches the name on your bank account or the funds will be returned and a small return fee will be charged.

What is a sending limit?

Similar to your credit card, your PayPal account has a limit on the maximum amount you can send (or spend) using your account until you complete the process of ‘verification’ or ‘confirming’ your account, which confirms your credit/debit card or bank account belongs to you. Learn more: http://www.paypal-apac.com/sg/account-limits.html

What is the withdrawal limit?

There is the maximum amount of money you can withdraw or transfer each month from your PayPal account to your bank account or Visa® credit/debit card. This limit applies until you complete the process of ‘verification’ or ‘confirming’ your account, which confirms your credit/debit card or bank account belongs to you. To find out your withdrawal limit, log in to your PayPal account and click “view limits” on the “Overview” page. Upon verification, you will have unlimited number of withdrawals. Learn more: http://www.paypal-apac.com/sg/account-limits.html

Are there fees to withdraw money from my PayPal account?

Via bank account:
  • Free for withdrawal amounts of $200.00 SGD or more.
  • $1 SGD for withdrawal amounts of less than $200.00 SGD.
Learn more: https://www.paypal.com/sg/cgi-bin/webscr?cmd=_display-withdrawal-fees-outside

How long does it take for the funds to show up in my bank account?

Typically, 3-5 days.

Are there items I’m prohibited from selling using PayPal?

Yes. Please check the Acceptable Use Policy on PayPal’s site by clicking the “User Agreement” link at the bottom of the page.

What tools does PayPal have to help me with my business?

  • Transaction History Reports: Track and download your transactions in one central location for easy and quick order fulfillment. Log in to your PayPal account and go to the “History” tab.
  • Business reports: Get monthly sales reports, financial statements, and case reports to help you effectively manage your business and save time. Go to: https://business.paypal.com (requires log in).
  • Multi-user access (Business accounts only): Create multiple logins and access levels to allow your employees to complete necessary tasks while limiting their ability to view or utilize sensitive information.

How do I contact PayPal customer service?

Go to PayPal and click the “Contact Us” link at the bottom of the page.

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