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*Applicable to Singapore only

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for orders over S$100

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Frequently Asked Questions

FAQ for Shoppers

Download shopper's guide
  1. Getting Started-Shopper
  2. Shopping
    • How do I search for a particular product?
      • We have an ever growing and rapidly changing collection of products since we house many 3rd party retailers. And because of this, it may be difficult to find the product again a few days later since the page it was previously located on may have jumped with constant new updates from many stores.

        You may use the search bar at the top right hand corner of every page. It would be useful if you could remember the product name, or even part of it.

        If you can’t recall the product name, try browsing by categories since retailers would categorize their items on each upload. Good luck!
    • Where do I find the measurements and size comparisons on site?
      • The size chart is available on every product details page. Click on the product image to enter. The sizes available are subject to each retailer’s stock and may not be consistent across retailers. S, M, L sizes are good for a rough gauge. We recommend you to follow the given measurements to avoid any disappointment!
    • Which countries can be delivered to?
      • The majority of the retailers usually ship to Singapore and Malaysia. We also have some retailers who also ship to Australia, Argentina, Belgium, Brunei, Indonesia, Hong Kong, Taiwan and others.

        However, countries available for shipping are subjective to retailers. They will indicate their delivery zones on their shop pages so do take note of it!
    • Which countries can be delivered to?
      • The majority of the retailers usually ship to Singapore and Malaysia. We also have some retailers who also ship to Australia, Argentina, Belgium, Brunei, Indonesia, Hong Kong, Taiwan and others.

        However, countries available for shipping are subjective to retailers. They will indicate their delivery zones on their shop pages so do take note of it!
    • What is a backorder?
      • A backorder is a customer order which cannot be fulfilled at the present moment, and for which the customer is prepared to wait for some time for the next batch of stock to arrive.

        It happens when a particular item is out of stock but there are still orders for it. If you are prepared to wait for a period of time (stipulated by the respective shop), you may want to participate in the backorder.
    • How can I cancel my order?
      • If you have not completed the payment process, simply go to the outstanding payments page and click on “cancel this order”.

        However, once order has been confirmed, you would have to contact the retailer directly via their contact page if you would like to amend your order.

        Also, some shops may have stated their terms and conditions on order cancellations. This can be found on the Terms & Conditions tab on some of the shop fronts. Simply click on the shop name to enter the shop front.
  3. LollyPoints
    • What is LollyPoints?
      • LollyPoints is a rewards program specially designed to thank all our shoppers for the continuous support!

        Earn Lolly Points as you shop and use the LollyPoints to redeem awesome items from our redemption store.
    • How do I earn LollyPoints?
      • LollyPoints is a rewards program specially designed to thank all our shoppers for the continuous support!

        Earn Lolly Points as you shop and use the LollyPoints to redeem awesome items from our redemption store.
    • How do I use my LollyPoints?
      • Accumulate LollyPoints as you spend, and redeem items of your choice from our redemption store with over 1000 items!

        Redemption items are categorised into 8 tiers according to the points required. Choose from adorable stationeries to stylish home decoration and even luxurious travel deals! Remember to check back often for more updated items for redemption!
  4. Shipping
    • What are the shipping options?
      • The products can be shipped by normal postage, registered postage and express delivery.

        Different shops have different delivery methods and different postage charges so please remember to take a look at their delivery charge structure before checkout!
    • What is the difference between normal and registered postage?
      • Normal and Registered postage are both mailed with Singpost to both local and international addresses.

        Different shops have different delivery methods and different postage charges so please remember to take a look at their delivery charge structure before checkout!

        Normal postage is Singpost’s standard delivery option. However, there is no form of tracking and should you select this option, Jipaban is not liable for any lost mails regardless of destination.

        Registered postage Singpost’s tracked delivery option. Each parcel will be issued with a Registered Article (RA) Number to help you to track the movements of your parcel. You will be required to sign and acknowledge the article upon delivery.
    • What is express delivery?
      • Express delivery is a door-to-door service provided by Jipaban. Upon checkout, select the express delivery option and you will receive your item on the next working day!
      • To find out which store provides this service, simply check the storefront for the indicative seal. seal
    • How long is the estimated delivery time?
      • • Local (SG to SG) mail generally takes about 3-5 working days
        • Registered postage generally takes about 3-4 working days • International shipping takes up to 10 working days.
      • Estimated delivery times vary across shops so we suggest that you to check the shops’ estimated time of delivery on the product details page (i.e. by clicking on the product image or name).
    • How do I know if my items have been shipped out?
      • You can check your order status by clicking on Purchase History with your invoice number indicated.
      • A message would be sent to your Messages (My Profile>Messages) to notify you on further updates.
    • How can I track my orders?
      • Only registered mail parcels can be tracked with their invoice number.
    • What if my order is messed up (E.g. quality defect, missing item or wrong item)?
      • You should contact the shops as soon as possible under the contact page in the storefront.
      • You may want to check for that particular shop’s Return & Exchange policy, found on their storefront.
      • Should you require additional assistance, you can contact us here.
  5. Returns & Exchange Policy
    • Returns & Exchanges
      • All returns requests have to be submitted within 14 days of delivery and are subjected to approval by the Jipaban team.

        All items should be returned new and unused with all accompanying parts. Returns that are washed, damaged, soiled, marked or altered will not be approved.

        All lingerie and swimwear cannot be returned/changed.

        Return requests for colours are not allowed. We make every effort to ensure that colours as displayed as accurately as possible on our site. However, as monitor screen resolution varies, we cannot guarantee that your monitor’s display is completely accurate.

        Return requests for fit are not allowed. We make every effort to measure each item before they are displayed. However, due to manufacturing discrepancies, there might be a difference of 1 to 2 inches between pieces. Such exchanges will be reviewed on a case-by-case basis. Please email us at customer@jipaban.com for such requests and enquiries.

        For all non-defective items, exchange requests will be reviewed on a case-by-case basis at a flat fee of S$4.90 with express delivery.
    • Faulty Items
      • Damage as a result of wear and tear is not considered faulty. A one-for-one replacement will be accepted for items that we have verified to contain manufacturing defect. Any other replacement request will be subjected to approval by the Jipaban team. Please email us at customer@jipaban.com with the details of purchase.

FAQ for Retailers

Download retailer's guide
  1. Kindly contact us at customer@jipaban.com if you’re interested in joining us as a retail partner.
  1. Getting Started
    • How do I create a shop?
      • Sign up as retailer and you are good to start!
      • Follow a 4-step procedure to get your shop started up.
        1. Add a new product
        2. Add delivery zones
        3. Add delivery options
        4. Add Payment option
    • How does Jipaban help me in managing my store?
      • As you can see, Jipaban carefully categorizes all the features you need as an online seller
      • Dashboard - Products - Order - Updates - Settings - Stats - Pages - Apperance - Mailing List - Messages
      • Jipaban also provides useful statistical data information for your shop and products such as these:
      • How does Jipaban help me in managing my store
    • What are the charges?
      • Jipaban charges all retailers a 15% service fee on all successful transactions. This fee consists of marketing efforts, shop maintenance and participation in our loyalty program. Terms and conditions apply.
  2. Shop Management
  3. Managing Your Selling Activity
    • How is Jipaban useful in helping me manage the entire selling process?
      • As you can see, Jipaban carefully categorizes all the features you need as an online seller :
      • - Dashboard
        - Products
        - Orders
        - Updates
        - Settings
        - Stats
        - Pages
        - Appearance
        - Mailing List
        - Messages
      • Online selling can never be simpler or easier than this!
    • How do I view my new orders?
      • Go to your Dashboard tab to view the 10 latest New Orders. Click View All Orders to view the complete list. You may also check your orders in your Orders page.
    • What kind of shop statistics does Jipaban offer me?
      • Jipaban provides useful statistics for your shop and products such as these:
      • stats
      • You may view each statistic by clicking on the respective buttons.
    • How do I view or send emails?
      • You are constantly updated in your Dashboard on the number of New Messages that you have. Click on the respective messages to view or reply to them. You may also visit your inbox by clicking on the Messages tab.
    • How do I create a newsletter for my mailing lists?
      • Create a New Newsletter in your Mailing List and fill in the form as specially designed for your needs. You may choose to send your newsletters to mailing list subscribers or users who added your shop to their malls.
      • On the left panel you may view the previous newsletters that you have created, designated in archives.
    • How do I check my order statuses?
      • You may view them at your Dashboard under New Orders or visit the Order tab to check on each order.
    • Can I print the invoice and delivery slip for my own reference?
      • Yes, you may do so while checking your order details.
    • How does the order confirmation work?
      • Once your customer’s order has been processed and invoiced, please wait for his/her payment and conveyance of the Internet Banking transaction code.
      • When you have received and verified the payment, you may proceed to deliver the goods.
    • How can I further personalize my shop or provide more information to my customers?
      • You may do that via creating Pages for your customers (Add New Page), including details on shipments and returns, delivery directions, payment information and even a look-book! You may also return anytime to edit them.
      • The number of pages you can add depends on your membership tier with Jipaban:
      • 1st tier: 1 page
        2nd tier: 2 pages
        3rd tier: 3 pages
    • What are the delivery methods available and what are the charges?
      • You may opt for free delivery, a flat rate, cost per item or charges based on weight.
      • Handling fees may also be included if you wish to. Charges are specific to delivery type so you may view and configure these delivery settings in your Settings tab --> Delivery Options.
    • What are the payment options available?
      • The payment options available are Internet banking and PayPal. This can be customized in the payment Options and PayPal Options under Settings. It is compulsory for all Jipaban’s shop owners to have a PayPal business account. With a PayPal account, you would also be able to offer your customer credit card payment method beside paying with PayPal credits.
    • Can I ship overseas?
      • Yes you can! Simply go to Delivery Zone to add additional places you would like to ship to, and then add the relevant information under Delivery Options.

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